9jaya's Privacy Policy

1. Introduction & Applicability

9jaya (referred to hereinafter as "we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on our members' privacy and are always committed to protecting their personal information.

This privacy policy applies to 9jaya's website, mobile platform, and all related services. When you register on 9jaya, log in, or use any service, you are considered to have accepted the terms of this policy.

The information we collect is used solely to provide you with better service, ensure account security, and improve the quality of our services. We do not sell your personal information to third parties under any circumstances.

2. What Types of Information We Collect

To provide a smooth and secure service on the 9jaya platform, we collect the following types of information:

2.1 Personally Identifiable Information

• Full name
• Email address
• Date of birth (for age verification — only those aged 21 or above may participate on the platform)
• Mobile number
• Identity document information (for identity verification where applicable)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket account number (for transaction verification only)
• Deposit and withdrawal amounts and dates
• Transaction reference number

2.3 Device & Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Cookies and session data
• Time spent on site and list of pages visited

2.4 Gaming Activity Information

• Game play history
• Bet amounts and results
• Bonus and reward usage records

3. How We Collect Information

9jaya collects your information in the following ways:

• Directly provided information: Information you voluntarily provide when you register on 9jaya, update your profile, or contact the support team.
• Automatically collected information: Technical information about your device and browser that is automatically collected when you browse our platform.
• Cookies & tracking technology: We use cookies to improve the site experience and remember user preferences.
• Payment gateway: Transaction confirmation information is received from the relevant payment provider during transactions via bKash, Nagad, and Rocket.

4. Purpose of Using Information

9jaya uses the information collected from you only for the legitimate purposes described below:

4.1 Service Operation

Information is used to create and manage your account, process transactions, and provide gaming services.

4.2 Identity Verification & Security

Information is used to ensure account security, prevent fraud, and verify age (21+).

4.3 Support & Communication

Information is used to respond to your complaints, questions, or requests and to notify you of important updates.

4.4 Platform Improvement

Information is used to analyze user experience and improve service quality and site functionality.

4.5 Legal Compliance

Information is used to store and provide necessary data in accordance with applicable laws and regulations.

5. Data Storage & Security Measures

9jaya takes the highest industry-standard technical and organizational measures to protect your personal information. Our security framework is described below:

• SSL Encryption: All data transfers on our platform are encrypted using SSL (Secure Sockets Layer) technology.
• Secure servers: Your information is stored on secure servers with no unauthorized access.
• Access control: Only authorized personnel can view your information for necessary purposes.
• Regular security reviews: We regularly review and improve our security measures.
• Payment security: All financial transactions via bKash, Nagad, and Rocket are handled through their own security protocols.

The data retention period depends on the duration that a user's account remains active and applicable legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by law.

6. Data Sharing & Disclosure

9jaya does not share your personal information with any third party except in the limited circumstances described below:

6.1 Service Providers

To operate the platform, we work with trusted technology partners who operate under strict confidentiality agreements. These partners may use your information only for the specified purposes.

6.2 Payment Processing

During transactions via bKash, Nagad, and Rocket, the minimum necessary information is shared with the relevant payment provider. This information is used solely to confirm the transaction.

6.3 Legal Obligations

We may be required to provide information to government authorities pursuant to a court order or applicable law. In such circumstances, we will disclose information only to the extent required by law.

7. Cookies Policy

Cookies and similar technologies are used on the 9jaya platform to improve your experience. Cookies are small text files stored in your browser.

• Essential cookies: The basic functionality of the platform, such as maintaining a login session, depends on these cookies.
• Functional cookies: Used to remember your language preferences and usage patterns.
• Analytics cookies: Help improve service quality by reviewing site usage.

You can control cookies by changing your browser settings. However, disabling cookies entirely may cause some services to not work properly.

8. Your Rights & Choices

As a member of 9jaya, you have the following rights regarding your own personal information:

• Access: You can view what information we hold about you.
• Right to correction: You can request correction if there is any error in your information.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to object to processing: You can object to the use of your information for specific purposes.
• Right to portability: In certain circumstances, you can request to receive your information in a structured format.
• Right to opt out of marketing communications: You can request to opt out of promotional emails or messages.

To exercise any of the above rights, email us at [email protected] or contact our support team via 24/7 live chat.

9. Protection of Minors

9jaya strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect personal information from any minor.

For more information about the age verification process, see our Terms & Conditions or read the Responsible Gaming page.

10. Third-Party Links & Services

The 9jaya platform integrates software services from various game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi). These providers have their own privacy policies and we are not responsible for their data collection or use.

Payment service providers bKash, Nagad, and Rocket follow their own privacy and security policies. Information provided on their platforms is governed entirely by their own policies.

11. Policy Changes & Updates

9jaya reserves the right to change or update this privacy policy as needed. If there are any significant changes, we will notify you via your registered email or through a notice on the platform.

The revised policy will take effect from the date of publication. Continued use of the platform after any changes means you have accepted the revised policy.

We recommend that you visit this page regularly and stay informed about the latest privacy policy.

12. International Data Transfers

9jaya primarily serves users in Bangladesh and our server infrastructure operates in a secure environment. If an international data transfer is ever required for specific technical or service-related reasons, the applicable data protection standards will be maintained.

In any case, regardless of where your information is processed, the protection standards described in this privacy policy will apply.

13. Response to Data Breaches

Although we take the highest security measures, if a data breach occurs, 9jaya will immediately take the steps described below:

• Identifying the source of the breach and promptly addressing the security vulnerability.
• Notifying affected users as quickly as possible via email or platform notification.
• Transparently providing details of the incident and the steps we have taken.
• Taking additional security measures to prevent such incidents in the future.